FAQ

We hope these frequently asked questions and answers help you! If you don't find the answer you're looking for, please contact us!

Do I purchase the materials or do you?

• Materials can either be provided by you, or you may opt to have us purchase them for you.   We strive to find the best deal for the dollar without compromising quality.      

Materials won't fit in my car.  Can I put on 'will call' and have you pick them up for me?

• No problem.  Simply pick out your materials, pay for the merchandise, and either provide us with the receipt for pickup, or advise the store to allow pickup by Jack of all Trades.  We will bring the materials to you, and do the installation work to complete your project.    You will pay a charge for us to pick up the materials.

Do you work by the hour, or by the project?

• All of our jobs are priced out by the project unless the job is on an emergency basis. 

Do you do commercial work - i.e. Retail Stores ? 

1. We work with several retail maintenance management companies who dispatch us for minor repair work, maintenance projects, etc.   Their clients include department stores and specialty shops located in the area.  

If I provide a list, and show you what I need - do I have to be home while you do the work?  

•  Many of our customers feel comfortable leaving us a key or arranging access to their property, so we can handle their request/s while they are at work.    

I live in another state, but own property in Orange County, NY - can you work with my tenant to resolve some repair issues?

• Many of our rental property owners live in another state.  Upon request, we arrange with tenant (if applicable) to do approved repairs/upgrades.  We invoice the owner, who pays us with a check by mail or credit card.  

Can you do some repairs to my condo, and bill the HOA for the work?

• In order to do so, we need HOA approval.   Upon receipt of an approved work order from the association, we will arrange w/condo owner to do the work and submit our invoice to the HOA for payment.       

Why do so many other handymen NOT show up or fail to return my calls?   

• Handyman services sometimes consists of an unemployed guy with a truck and some tools, trying to get by.   Many aren't running an actual business, likely require cash payment only, and do not take the job seriously.   We hear stories all of the time about 'no shows' and 'lack of responsiveness' from these types of handymen.  We have someone on staff to answer your questions and set up appointments during office hours.  

I have an emergency - can you help me NOW!  

• We do our best to assist in emergency situations.   We will re-arrange our schedule to accommodate, if at all possible.      

Are you a licensed contractor?  

• Jack of all Trades is not a licensed contractor.  We are not a contractor, instead we only do small handyman repair and maintenance work.  We work legally, with a business license and insurance liability in place. 

Are you insured?  

• We carry business liability insurance and worker's compensation insurance.

Do you work on weekends (Saturday and/or Sundays)?

• No we do not work on weekends, however Saturday appointments can be arranged to accommodate specific situations. 

Do you takes checks or only cash?  How about credit cards?

• We are able to accept checks, cash, mastercard or visa.

Do you service my town?

• Call or e-mail us to verify all of the towns that we do cover in Orange, Dutchess and Ulster counties.     

How soon can I get an appointment?

• We work by a schedule, which varies from week to week.   Sometimes, same day service is possible.  Typically, we can schedule an appointment for the same week.